Welcome to Pest City USA. These Terms and Conditions (“Terms”) govern your use of our website (https://www.pestcityusa.com/) and the pest control services we provide in Detroit, MI and surrounding Michigan areas.
By accessing our website, booking a service, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About Us
Pest City USA is a licensed and certified pest control company operating from 18665 West 8 Mile, Detroit, MI. We provide residential, commercial, and industrial pest control services, including rodent control, bed bug extermination, cockroach control, ant control, mosquito control, bee and wasp removal, spider control, wildlife control, and related services.
2. Use of Our Website
You agree to use this website lawfully and not to:
Interfere with or disrupt the website's operation or security
Attempt unauthorized access to any part of the site or its systems
Use automated tools to scrape, harvest, or copy content
Submit false, misleading, or fraudulent information through our forms
Use the site for any unlawful or harmful purpose
We reserve the right to restrict or terminate access to anyone who violates these Terms.
3. Service Bookings and Appointments
Booking
Services can be booked online at https://www.pestcityusa.com/book-now/ or by calling 1 (248) 791-2209. All bookings are subject to technician availability and confirmation.
Confirmation
After you book, our team will review your request and confirm your appointment. You will receive a second email containing your technician's name and contact details along with confirmation of your scheduled service.
Access requirements
You must provide safe and reasonable access to the property at the scheduled time. If our technician cannot access the property, a rescheduling or trip fee may apply.
Preparation
Certain treatments — particularly bed bug and cockroach services — require preparation before the technician arrives. Failure to complete required preparation may result in reduced treatment effectiveness, rescheduling, or additional charges.
4. Inspections and Treatment Plans
Before treatment, our certified technician will inspect your property to identify the pest problem and determine the appropriate treatment plan. During this inspection, the technician will discuss:
Whether a single-step or multi-step treatment is required
Any precautions or preparations needed on your part
Estimated duration and final cost
Quotes provided before an on-site inspection are estimates only. Final pricing may change once the technician assesses the actual scope of the infestation. You will be informed of any change before treatment begins.
5. Pricing and Payment
Payment options
You may choose to pay in advance online or select "Pay After Service." After treatment is completed, you will receive a digital bill and may pay online through our website or pay cash directly to the technician on-site.
Billing
We practice transparent billing. All charges will be itemized and explained.
Late payment
Outstanding balances may be subject to reasonable late fees or collection action.
Discounts
Promotional offers, including the 15% discount on your first recurring pest control service, are subject to eligibility requirements and cannot be combined with other offers unless expressly stated. We reserve the right to modify or withdraw promotions at any time.
6. Recurring Service Plans
If you enroll in a recurring pest control plan:
Services are performed at the agreed interval
Pricing and frequency will be outlined at the time of enrollment
You may cancel a recurring plan by providing reasonable written notice to [email protected]
Cancellation does not entitle you to a refund for services already performed
Any promotional discount applied at signup may be forfeited upon early cancellation
Full plan details are available at Plans.
7. Cancellations and Rescheduling
We ask that cancellations or reschedule requests be made as early as possible so we can reallocate the appointment slot. Late cancellations or missed appointments without notice may incur a fee. Please contact us at 1 (248) 791-2209 to cancel or reschedule.
8. Service Results and Limitations
Pest control is an ongoing process, and results depend on several factors, including:
The severity and duration of the infestation
Property conditions, structure, and sanitation
Surrounding environment and neighboring properties
Customer compliance with preparation and follow-up recommendations
Seasonal pest pressure and Michigan weather patterns
We use professional, industry-approved methods and eco-friendly, pet-safe and child-safe products where suitable. We do not guarantee permanent elimination of pests, as reintroduction is possible in any environment. Where a specific warranty or re-service guarantee applies, its terms will be provided in writing.
9. Safety and Product Information
Our technicians are certified and trained to apply treatments safely. You are responsible for informing us in advance of:
Pets in the home, including fish, birds, and reptiles
Household members with allergies, asthma, respiratory conditions, or chemical sensitivities
Pregnant or nursing individuals in the household
Infants or young children
Any medical condition that may require additional precautions
Follow all post-treatment instructions provided by your technician, including any re-entry waiting periods. We are not liable for issues arising from failure to disclose relevant information or follow instructions.
10. Wildlife Services
Wildlife and animal removal services are performed in accordance with applicable Michigan wildlife regulations. Humane handling practices are followed. Certain species and situations may be subject to legal restrictions on removal, relocation, or exclusion, and outcomes may vary accordingly.
11. Property and Liability
Property condition
Some treatments may require drilling, accessing crawlspaces, attics, wall voids, or moving furniture. We take reasonable care, but you acknowledge that certain treatments may cause minor, unavoidable disturbance.
Limitation of liability
To the fullest extent permitted by Michigan law, Pest City USA shall not be liable for indirect, incidental, consequential, or punitive damages arising from our services or your use of our website. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
Pre-existing damage
We are not responsible for property damage caused by pests prior to our engagement, including structural damage, contamination, or damage discovered during inspection.
12. Refunds
Refund requests are reviewed on a case-by-case basis. Because pest control involves labor, materials, and travel already expended, refunds are generally not issued for completed services. If you are dissatisfied, contact us at [email protected] so we can assess the situation and, where appropriate, arrange a re-service.
13. Intellectual Property
All content on this website — including text, blog articles, images, graphics, logos, and design elements — is the property of Pest City USA or its licensors and is protected by copyright and trademark law. You may not reproduce, republish, or distribute our content without prior written permission.
14. Blog and Informational Content
Articles published on https://www.pestcityusa.com/blogs/ are provided for general educational purposes only. They do not constitute professional, medical, legal, or property-specific advice. Pest situations vary significantly. Always consult a licensed professional before acting on general guidance.
15. Third-Party Links
Our website may link to third-party websites and social media platforms. We do not control and are not responsible for the content, accuracy, or practices of those sites.
16. Communications Consent
By providing your phone number or email address, you consent to receive service-related communications, including appointment confirmations, technician updates, invoices, and follow-ups. You may also receive promotional messages, which you can opt out of at any time. Standard message and data rates may apply.
17. Force Majeure
We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including severe Michigan weather, natural disasters, utility failures, labor shortages, supply disruptions, government restrictions, or public health emergencies.
18. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Wayne County, Michigan.
19. Changes to These Terms
We may update these Terms at any time. Changes take effect when posted on this page with a revised “Last Updated” date. Your continued use of our website or services constitutes acceptance of the updated Terms.
20. Contact Us
Questions about these Terms and Conditions?
Pest City USA
18665 West 8 Mile, Detroit, MI
Phone: 1 (248) 791-2209
Email: [email protected]
Book Online: https://www.pestcityusa.com/book-now/