Pest City USA (“we,” “us,” or “our”) operates the website https://www.pestcityusa.com/ and provides pest control services throughout Detroit, MI and surrounding Michigan areas. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, or book a service.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you book a service, request a quote, fill out a contact form, subscribe to updates, or call us, we may collect:
Full name
Email address
Property details relevant to your pest issue (property type, size, infestation description)
Any additional information you choose to share in messages or service notes
Phone number
Service address and billing address
Payment information (processed through secure third-party payment processors)
Information Collected Automatically
When you browse our website, we may automatically collect:
IP address and approximate geographic location
Device type and operating system
Cookies and similar tracking technologies
Browser type and version
Pages visited, time spent, and referring URLs
Information from Third Parties
We may receive information from review platforms, advertising partners, or lead-generation services when you interact with our listings or ads.
2. How We Use Your Information
We use the information we collect to:
Schedule, perform, and follow up on pest control services
Confirm appointments and send service reminders
Process payments and issue invoices
Respond to inquiries, quotes, and customer support requests
Send promotional offers, seasonal pest alerts, and service discounts (only where permitted)
Improve our website, service offerings, and customer experience
Comply with Michigan pest control licensing, safety, and record-keeping requirements
Prevent fraud and protect the security of our business and customers
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and measure the performance of our marketing.
Types of cookies we may use:
Essential cookies
required for the site and booking system to function
Analytics cookies
help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies
used to deliver relevant advertising and measure campaign results
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to book online.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
Service technicians and staff
to carry out your scheduled treatment
Software and hosting providers
booking platforms, CRM systems, email services, and website hosting
Legal authorities
when required by law, subpoena, or to protect our legal rights
Payment processors
to complete transactions securely
Marketing and analytics partners
in aggregated or limited form
Business successors
in the event of a merger, acquisition, or sale of assets
All third parties we work with are expected to handle your information securely and only for the purposes we specify.
5. Data Retention
We retain customer records, service histories, and treatment documentation for as long as necessary to provide services, honor warranties and recurring plans, resolve disputes, and meet legal, tax, and regulatory obligations under Michigan law. When information is no longer needed, we securely delete or anonymize it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure hosting, restricted internal access, and encrypted payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal and contractual limits
Opt out of marketing emails and SMS at any time
Object to or restrict certain processing activities
To exercise any of these rights, email us at [email protected] or call 1 (248) 791-2209. We will respond within a reasonable timeframe.
Marketing opt-out: You can unsubscribe from emails using the link in any message, or reply STOP to text messages. You will still receive transactional messages related to scheduled services.
8. Third-Party Links
Our website may contain links to third-party sites, including review platforms and social media pages (Facebook, Instagram, LinkedIn, X, YouTube, Pinterest). We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies separately.
9. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out:
Pest City USA
18665 West 8 Mile, Detroit, MI
Phone: 1 (248) 791-2209
Email: [email protected]
Website: https://www.pestcityusa.com/